MarinasWiFi SPARK now supply WiFi to over 40 marinas across the UK. Our WiFi installations cover areas including hard standing, offices and shops as well as the marina berths of course! Here is what we offer;
- Quality Installation
We will use our own engineers to install the equipment, ensuring a very high quality installation with proven WiFi and networking equipment. Members of our staff are fully trained and insured and we will provide you with a risk assessment and works statement before any work is performed. - Documented Customer Information Pack
Following installation, WiFi SPARK will provide you with a complete Customer Pack showing signal coverage areas from a site survey, full equipment inventory and locations and who to contact from our company. Quick user guides and references will be made available for your staff to give to customers. - 7 Day Helpdesk Service
Helpdesk will be included at no extra cost, again from our own staff, ensuring that your berth holders get the best possible service. Helpdesk is available 7 days a week, 365 days a year on a local call rate number. All calls are logged and we can provide you with reports on issues raised. - Revenue
We will also provide your marina with a share of the revenue collected from internet use. A regular monthly statement will show how much revenue was collected and how many users accessed the system. - Usage statistics
We treat the confidentiality of our users seriously so detailed information about individual users is not disclosed and we are fully compliant with EU directives for data retention and the data protection act. We are able however to tell you how many users accessed the service and over what periods. - Round the clock monitoring
WiFi SPARK will monitor all equipment installed in your marina 24 hours a day. If a fault is detected we will know immediately and can take the appropriate action. We can even provide you with a service level agreement and give you access to our reports on system uptime. All this adds up to a reliable and fully supported system. We manage the whole solution and look after your customers allowing you to concentrate on your business.
