healthcare

case study

KING'S COLLEGE HOSPITAL NHS TRUST CASE STUDY

After 16 years of friendship and the provision of free, guest-access WiFi, King’s College Hospital Charity began looking into ways it could enhance patient experience by opting for the full SPARK® entertainment and engagement solution.

"We’re delighted to have been able to support this project as part of our work to improve patient experience at King’s. We know that patients can struggle with boredom, and we hope that providing entertainment to pass the time will help alleviate frustration, whilst also easing some of the pressure on staff."

Iona Joy, Director of Grants, King’s College Hospital Charity

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healthcare

case study

University Hospitals Bristol and Weston NHS Foundation Trust

University Hospitals Bristol and Weston NHS Foundation Trust (UHBW) desired a unified patient engagement solution with high-quality and fully-managed WiFi. See how WiFi SPARK implemented a bespoke system to achieve their goals.

500,000

the core population of patients and staff following the combined workforce

91,438

people utilised the free patient engagement opportunities between September and October, 2022

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case study

The Bournemouth Pavilion

The Bournemouth Pavilion Theatre and Ballroom had the challenge of providing high quality connectivity to its staff and visitors. Find out how we delivered a robust WiFi solution with multiple services to be able to support whilst providing branded user experience to engage with guests.

17,500

the Bournemouth Pavilion Theatre and Ballroom could welcome up to 17,500 visitors per year

5,000

there have been over 5,000 WiFi sessions each month between July and October 2022

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case study

The Celtic Collection

The Celtic Collection and WiFi SPARK have grown from friends to partners in less than a decade and as the Collection’s estates have grown, it has invited WiFi SPARK along to continue to engage visitors with a bespoke WiFi solution.

"We have been working with The Celtic Collection for many years and they have certainly not stood still! We are very proud to have their name in our portfolio and being part of their rapid expansion journey from Celtic Manor to the more recent lCC Wales, Parkgate and Tŷ Hotels."

Oliver Malkin, Product Manager, WiFi SPARK

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healthcare

case study

Healthcare Facilities Management Company

Looking at supplying internet connectivity in its 300 versatile properties, the solution needed to respond to the needs of the company's tenants. The objectives centred around enhancing the facilities management company's offering within the facilities and ensuring that the solution remained low touch for the NHS.

300,000

people connected in 2021

163/300

sites currently live

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WiFi SPARK Service Desk

Designed to offer a range of services from an ‘open all hours’ answering service, through to a highly sophisticated Network Operations centre that can monitor and manage customer’s systems, our mission is to reduce pressure on our customer’s staff whilst providing consistent support.

"Our consistently high standards of excellent customer care and passion to please mean that whenever your end-users contact our team the calls will be dealt with courteously, professionally, and efficiently every single time. "

Louis Ravensfield, Operations Manager, WiFi SPARK

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healthcare

case study

SPARK® Media: Lite

Available through your guest-access WiFi connection when facilitated through WiFi SPARK, SPARK® Media: Lite (an express version of the full SPARK® Media platform) gives your patients, staff and visitors access to free entertainment and engagement resources.

2.6 million

2.6 million people passed through Guy's and St Thomas' NHS Foundation Trust in 2019/20

6,255

6,255 people utilised the free patient engagement opportunities between September and November, 2021

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healthcare

case study

University Hospitals of North Midlands NHS Trust Case Study

Amongst the challenges solved was patients no longer having to pay for TV and entertainment, the streamlining of systems for reliability and active charity promotion.

1000+

patients have enjoyed sporting events from the 2021 Euros to the Olympics through SPARK® Media

£900k+

annual patient saving on offer with SPARK® Media

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healthcare

case study

NHS CHARITIES

WiFi SPARK’s healthcare solution was built with charities in mind. Working closely with NHS charities from across the UK, WiFi is being actively used to increase charity exposure, drive donations and generate awareness. This case study looks at WiFi SPARK’s work with Imperial Health Charity, UHNM Charity, King’s College Hospital Charity, and West Suffolk’s My Wish Charity to showcase the possibilities when investing in patient engagement.

2 million

WiFi SPARK's patient engagement platform received more than two million visits in 2021

£7,000

NHS Charities had the opportunity to raise an average of seven thousand pounds a month due to exposure on SPARK® Media

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case study

London Designer Outlet Update

After nearly a decade of successful collaboration in the deployment of an end-to-end, tailored WiFi solution, LDO returned to to WiFi SPARK for a refresh that prioritised Marketing efforts. This was achieved by establishing a secondary data feed and realigning analytics reporting.

7 million

The Outlet receives seven million visitors a year.

350,000

The total retail space covers 350,000 sq ft.

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case study

International Property Development Company

With a long history of delivering an exceptional lifestyle for the residents of its districts, the international property development company identified the need for a renewed WiFi provision in its two affluent areas of Mayfair and Belgravia. Working through 2021, WiFi SPARK brought the district's Marketing to life with a bespoke solution.

"Working on a project of this scale means that we need to consider the user experience of a variety of parties and develop a solution that speaks to each of them.."

Oliver Malkin, Product Manager, WiFi SPARK

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healthcare

case study

The Garth and Mapleton Road Care Homes

Working with two care homes, one private and one council-run, WiFi SPARK worked to update the WiFi provision in both homes to enable an elevation in access to digital services, video calling solutions, resident engagement and staff efficiency.

66.9%

of UK seniors looking at senior living options say that strong connectivity is a critical factor

91.3%

of seniors own at least one internet-connected device, with the majority owning smart phones

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healthcare

case study

West Suffolk NHS Foundation

The provision of a media package that gives patients and staff access to television and entertainment services as well as targeted learning and engagement for specific patient groups such as those with dementia through the BBC’s Reminiscences service.

"This new service is a great example of how digital solutions meet the aspiration of the wider care and support we can offer our patients."

Liam McLaughlin, Acting Chief Information Officer

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LONDON DESIGNER OUTLET

Learn how we helped the popular retail outlet achieve a high quality WiFi solution that could host a significant amount of users; all centred around marketing and useful behaviour analytics.

"Free public WiFi at the centre ensures customers are interacting with LDO's brand while they are visiting as well as meeting their internet browsing needs. WiFi SPARK has facilitated that as well as offering a first class WiFi network"

Dean Moody, COO, WiFi SPARK

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healthcare

case study

Bolton NHS Foundation Trust

A key motivator behind upgrading the patient entertainment system across Bolton NHS Foundation Trust lay in providing a solution that was affordable, reliable and above all, enjoyable.

"The platform will further our ambition of becoming a digitally-connected Trust."

Phillipa Winter, Chief Informatics Officer

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healthcare

case study

Bedfordshire hospitals NHS case study

Desiring a media package that was grounded in the knowledge that the majority of Bedfordshire Hospital visitors bring their own devices for entertainment.

£570k+

annual saving by Bedford's patients

60%

of website visits via SPARK® Media to hospital website.

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retail

case study

Bar One Racing

Looking to extend visitor dwell time in their stores, Bar One Racing looked to getting more out of their guest-access WiFi. With their existing WiFi only providing connectivity Bar One Racing looked outward for opportunities of innovation.

"WiFI SPARK helped us integrate with the current wireless hardware deployed to provide fast, easy and customer friendly WiFi"

John Moore, IT Manager

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healthcare

case study

English Heritage

Wanting to elevate the WiFi offering across their sites, WiFi SPARK and Ensign Communications Ltd delivered a complete WiFi package that showcased the best each team had to offer and added value for both English Heritage and its customers.

28

Locations up and running within 3 months

10m +

English Heritage visitors annually

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Mid Cheshire Hospitals

Mid Cheshire Hospitals had the challenge of providing a high-quality and fully-managed WiFi solution to its staff and patients that was cost effective. See how WiFi SPARK implemented a bespoke system to achieve their goals.

"The guest platform has not only freed-up valuable staff time, it allows staff to stay in contact with loved ones and access clinical information which they previously couldn't do."

Matt Palmer, ICT Support

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Arriva Trains

The main goal for our Arriva Trains was to deliver an innovative public WiFi solution to give passengers a continious connectiviy throughout their travel experience, improving the passenger experience. Find out how we helped to deliver just that, and more.

13m +

passengers passing through Cardiff Central each year

1850

saw the opening of the Grade II Listed building housing Cardiff Central Station

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transport

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NEWCASTLE INTERNATIONAL AIRPORT

The challenge for NIA was that they needed to offer a WiFi Service that enhanced the passenger experience, but for both business and leisure purposes. Find out how WiFi SPARK made enhancing the experience for both demographics simple.

"The soution that WiFi SPARK is providing is class-leading and will enable us to provide our passengers and employees with the best airside experience possible"

Steve Duchar, IT Manager

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PEEL GROUP RETAIL

Peel Group wanted to improve their customer loyalty and satisfaction in two major retail outlets.Read how we delivered a bespoke marketing solution using WiFi.

9.5m

annual visitors to Peel's sites now fitted with the SPARK® Platform

99%

increase in connections over the first year of deploying the SPARK® Platform

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ACC LIVERPOOL

ACC Liverpool is a unique, flexible venue, purpose-built for a variety of events from conferences and conventions to concerts and community events. So learn how we provided fast and free WiFi connectivity available throughout the venue to visitors and delegates.

"Holding events from concerts to conferences, ACC Liverpool can have full control of users, reporting, pricing, bandwidth and welcome pages whenever they need it with the SPARK® Platform."

Dean Moody, COO, WiFi SPARK

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KINGSPAN STADIUM ULSTER RUGBY

Ulster Rugby is one of four professional teams in Ireland who compete in the Guinness PRO12 Championship and the European Rugby Champions Cup. Kingspan stadium has an overall capacity of 18,200, with four fully covered terraced areas providing seating for up to 9,000 spectators.

18,200

Spectators now have access to free high-speed WiFi

2017

deployment of the SPARK® solution

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QUEEN ELIZABETH OLYMPIC PARK

Europe's biggest urban park constructed since the Victorian era, Queen Elizabeth Olympic Park was built in East London for the 2012 London Olympics. Since 2012, it has grown into a vast sports and leisure complex with a variety of attractions set across 111 acres.

"The professionalism, diligence and passion WiFi SPARK showed was inspirational and I have never before worked with a group of such dedicated people with such a depth of knowledge and a love for what they do"

Ben Edmonds, IT Programme & Change Manager

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CAUSEWAY COAST & GLENS BOROUGH COUNCIL

Following the success of the Portrush WiFi installation in 2013, learn how we attracted more visitors to the area and made Portrush, Ballycastle, Limavady and Ballymoney digital towns with community WiFi.

2013-2021

a year on year growth in the use of free WiFi in Portrush.

800,000

visitors a year visit Portrush, the seaside town is second only to Belfast for visitor numbers.

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BOURNEMOUTH INTERNATIONAL CENTRE

Award-winning conference venue Bournemouth International Centre had the challenge of providing high quality connectivity for up 10,000 visitors. Find out how we delivered a robust wired and WiFi solution with multiple services to be able to support its clients and visitors, whilst providing branded user experience to engage with guests.

"We're looking forward to reaping the benefits that the improved WiFi and data analytics will bring, providing our clients, visitors and employees with the best experience possible."

Pat Coyne, Director of Venues and Events

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FALMOUTH TOWN

Discover how our WiFi SPARK solution provided an easy-to-use WiFi Platform, robust enough to cover the cobbled streets and support ten of thousands of visitors to the cosmopolitan coastal town Falmouth.

"After installing free WiFi across Falmouth's town centre, it went on to win the UK's Best Digital High Street Award in 2019."

Dean Moody, COO, WiFi SPARK

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POPULAR UK HIGH STREET RETAILER

The main goal for this popular UK high-street retailer was to deliver a reliable WiFi solution, to help the brand compete in a challenging industry, having recognised that customers expect more from their physical shopping experience.

500

stores have seen an increase in dwell time and sales conversion thanks to WiFi SPARK

2 UXs

one for staff, one for shoppers

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retail

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MULTI-NATIONAL HOSPITALITY BRAND

This multinational hospitality brand operates some of the best-known hotel, restaurant and hotel chains in the UK. Find out how we provided a superior WiFi service across multiple venues with a bespoke solution for each division of the business.

"We are delighted to work with the UK's largest and most successful hospitality brands to provide a high-end WiFi solution for its customers across its hotel and restaurant portfolio."

Dean Moody, COO, WiFi SPARK

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NATIONAL PORTRAIT GALLERY

Founded in 1856, National Portrait Gallery (NPG) was the first gallery in the world to specialise in portraiture. Discover how we achieved a high performing user engagement solution with the power of public WiFi for over 5,500 daily visitors.

"WiFi SPARK integrated seamlessly with our existing physical and virtual infrastructure. The platform provides the gallery with, not only the technical management facility we require, but also a wealth of marketing and usage metrics"

Stephen Reekie, Head of Information Technology

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COLCHESTER HOSPITAL UNIVERSITY

Working in partnership, the Trust and WiFi SPARK delivered a free-to-use patient WiFi solution less than twelve months after Jeremy Hunt’s statement requiring all NHS Trusts off er Free WiFi.

"Working in partnership, the Trust and WiFi SPARK delivered a free-to-use patient WiFi solution less than 12 months after Jeremy Hunt's statement requirung all NHS Trusts to offer free WiFi."

Dean Moody, COO, WiFi SPARK

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IMPERIAL COLLEGE HEALTHCARE

As well as top quality medical care, patient experience is an vital part of the Trust‘s offering. With modern smartphones and tablets giving patients access to online services, including social media and entertainment, theTrust wanted to improve the WiFi provision across its sites.

"From the moment we signed the contract, implementation was very smooth... This will improve the patient experience and allow them to stay in touch with their loved ones while they are staying with us."

Pushpak Nayak, ICT Project Manager

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CAERPHILLY COUNTY BOROUGH COUNCIL

The Council had a growing demand for guest Wi-Fi Internet access and originally required a single supplier to deploy public WiFi to the main council buildings, libraries and sports centres.

"Being able to provide a flexible WIFi network that can be scaled for the future has allowed us to expand our digital offering more broadly, in an easy and cost effective manor"

Cllr Colin Gordon, the Council's Cabinet Member for Corporate Services

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MARKET LEADING FOOD & BEVERAGE COMPANY

As one of the leading American Food & Beverage companies in the world, find out how we developed and delivered a personalised, agile and robust WiFi solution across 788 food and beverage outlets across the UK and EMEA.

700-800

food and beverage outlets across the UK and EMEA are deploying the SPARK® Solution

1971

the company was founded

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