The Financial Conduct Authority

About the FCA

Organisation Type

Private Sector, Financial Authority

Size of Operation

London head office with staff and visitors travelling about the estate each day with plans to extend to a second site

Client Since

2021

Product Suites

SPARK® Managed Service 

Customised Guest Access WiFi and User Experience Portal

24 / 7 / 365 Service Desk

 


 

Challenges Solved

Having a private WiFi network to manage employee professional access on FCA devices and personal client information, the FCA were keen to introduce a separate guest access network for their visitors and staff-owned devices. WiFi SPARK put forward a solution that prioritised security whilst providing a virtual stopping point for all guest devices with a tailored FCA User Experience, keeping the network secure, with style.  

 

FCA

 

Goals

  • Provide a tailored guest-access WiFi solution for all FCA guests and visitors

  • Prioritise security and content filtering to keep the network secure

  • Deliver a customised User Experience that best advertises the FCA and enables the collection of visitor information for Marketing purposes

  • Be able to use the User Experience as a 'homepage' that greets visitors, aids in wayfinding and provides general company information whilst visitors wait to be seen

  • Facilitate WiFi-calling through the guest-access WiFi. Because of the poor signal quality in the London office, the new solution must enable guests and staff to make calls via the WiFi and replicate the audio quality of cellular

  • Offer a reliable 24/7/365 UK-based Service Desk for round the clock support

Goals

  • Provide a tailored guest-access WiFi solution for all FCA guests and visitors

  • Prioritise security and content filtering to keep the network secure

  • Deliver a customised User Experience that best advertises the FCA and enables the collection of visitor information for Marketing purposes

  • Be able to use the User Experience as a 'homepage' that greets visitors, aids in wayfinding and provides general company information whilst visitors wait to be seen

  • Facilitate WiFi-calling through the guest-access WiFi. Because of the poor signal quality in the London office, the new solution must enable guests and staff to make calls via the WiFi and replicate the audio quality of cellular

  • Offer a reliable 24/7/365 UK-based Service Desk for round the clock support

About the FCA

After moving to a new location in central London, the FCA soon found issues with the cellular signal capabilities in the new head offices. On top of this, the private nature of the work carried out and the information possessed by the FCA meant that maintaining a single WiFi network for professional and guest access WiFi posed a security risk as well as risked slowing down the speeds of the established corporate WiFi.  

Evaluating the needs of the FCA, WiFi SPARK proposed a solution that aimed to meet all of the identified pain points within a six-week window.  

Beginning by establishing a separate guest access WiFi for all visitors and staff to freely access on their personal phones, tablets and laptops and by instituting a standalone guest access network, the FCA are able to keep all professional, corporate material on a staff-only network, prioritising security and monitoring access. For guests and visitors, they can now enjoy a high-speed visitor network that replicates at-home WiFi provisions.  

Due to the location structure of the head office, cellular signal was poor within the building. This meant that if visitors and staff wanted to make a call from anything that was not a landline, they’d have to do so away from the building. WiFi SPARK’s solution now means that WiFi-calling has never been easier. Nurturing a professional, uninterrupted working environment from a new guest access WiFi.  

A signature of a WiFi SPARK solution has come to be the tailored User Experiences (UX) that populate public and private WiFi solutions across the country. The UXs are made to measure, meaning that the FCA could develop a solution that spoke to their visitors, providing them with relevant business information, wayfinding or their latest thought-leading blog entries.  

Opting for a data-click portal, the UX requires users to enter their name and email address to gain access to the WiFi. This allows the FCA to collect consensual consentualy data, in a GDPR compliant manner,  on their visitors which in turn enables effective facilities management as well as providing the opportunity to market directly to their visitors.  

Wrapping up the solution is WiFi SPARK’s entirely managed support service. Running 24 / 7 / 365, WiFi SPARK’s UK-based Service Desk is on hand to monitor and manage any customer or end user queries so to not add to the workload of the FCA. Remotely monitoring the running of the solution are WiFi SPARK engineers working in tandem with the Service Desk to identify and rectify hiccups before they get a chance to greet the end user.  

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“We can rely on WiFi SPARK’s track record of producing tried and tested User Experiences that have excelled many times, across many locations, before... I don’t think I can stress too highly what an extremely good choice it was to go with a WiFi provider who has enabled clients to succeed before and will continue to succeed well into the future.”

Nick Cullen

Security Architect, Cloud Migration Programme

FCA

Our Solution

After moving to a new location in central London, the FCA soon found issues with the cellular signal capabilities in the new head offices. On top of this, the private nature of the work carried out and the information possessed by the FCA meant that maintaining a single WiFi network for professional and guest access WiFi posed a security risk as well as risked slowing down the speeds of the established corporate WiFi.  

Evaluating the needs of the FCA, WiFi SPARK proposed a solution that aimed to meet all of the identified pain points within a six-week window.  

Beginning by establishing a separate guest access WiFi for all visitors and staff to freely access on their personal phones, tablets and laptops and by instituting a standalone guest access network, the FCA are able to keep all professional, corporate material on a staff-only network, prioritising security and monitoring access. For guests and visitors, they can now enjoy a high-speed visitor network that replicates at-home WiFi provisions.  

Due to the location structure of the head office, cellular signal was poor within the building. This meant that if visitors and staff wanted to make a call from anything that was not a landline, they’d have to do so away from the building. WiFi SPARK’s solution now means that WiFi-calling has never been easier. Nurturing a professional, uninterrupted working environment from a new guest access WiFi.  

A signature of a WiFi SPARK solution has come to be the tailored User Experiences (UX) that populate public and private WiFi solutions across the country. The UXs are made to measure, meaning that the FCA could develop a solution that spoke to their visitors, providing them with relevant business information, wayfinding or their latest thought-leading blog entries.  

Opting for a data-click portal, the UX requires users to enter their name and email address to gain access to the WiFi. This allows the FCA to collect consensual consentualy data, in a GDPR compliant manner,  on their visitors which in turn enables effective facilities management as well as providing the opportunity to market directly to their visitors.  

Wrapping up the solution is WiFi SPARK’s entirely managed support service. Running 24 / 7 / 365, WiFi SPARK’s UK-based Service Desk is on hand to monitor and manage any customer or end user queries so to not add to the workload of the FCA. Remotely monitoring the running of the solution are WiFi SPARK engineers working in tandem with the Service Desk to identify and rectify hiccups before they get a chance to greet the end user.  

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More than just WiFi

The Value

WiFi SPARK strives to provide more than just WiFi and continue to generate value for its customers. The value for the Financial Conduct Authority lies in three parts, the security of separating public and private networks, the introduction of a UX, and the support provision of the WiFi SPARK Service Desk.  

Security  

Reinforcing security by separating corporate confidential and public networks allows for peace of mind where cyber security is concerned. It also means that the singular network will not be overloaded and caused to slow by guests catching up on the news whilst waiting for a meeting.  

The UX 

Value can be seen by visitors and staff who are met by a professionally branded and tailored FCA UX. They can navigate around the FCA website or from here use the guest access WiFi to make calls, browse the internet or work productively. The FCA can also use the data collected by the UX to learn more about their visitors and effectively communicate with them like never before.  

Support  

The managed support of the WiFi SPARK Service Desk and engineers means that the FCA need not worry about the guest access WiFi at all and can prioritise their own workload. 

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The Future

After a speedy and successful deployment of a WiFi SPARK guest access WiFi solution with full support, a great relationship has been nurtured between WiFi SPARK and the FCA. With the FCA expanding to a second, Scottish office in the coming year there is the opportunity for WiFi SPARK to deploy a similar guest access WiFi solution and support network managed by its own Scotland-based Service Desk.  

Continuing to prioritise security and tailored branding of the FCA UX, WiFi SPARK will continue to grow with the FCA and their desires for expanding the solution in any way they choose. The beauty of the tailored UX is that it can be adapted for changing goals, the future could see the FCA further using their UX as a marketing tool and selling advertising space to corporate partners to generate revenue.  

WiFi SPARK will always keep its customers informed on progressions and innovations and will continue to develop bespoke solutions that meet its customer's needs.  

“WiFi SPARK has provided a solution that went above and beyond what we knew to be available on the market. The system is a fundamentally off the peg suit – with bespoke trimmings enabling our solution to become personal, identifiable and unique yet functionally faultless and highly supportable.” 

Nick Cullen

Security Architect, Cloud Migration Programme

FCA

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