WHAT WE OFFER
WiFi SPARK operates a dedicated 24/7 call centre 365 days a year, providing technical support services to a varied array of business sectors. Our highly trained solution support operatives provide the highest-level of support and customer service, adhering to our company values, with a key focus on “Excellence of Service”.
SPARK® Service Desk will provide a customised support service desk experience, with dedicated contact routes for your service users to phone, email, or instant message. Answering the call as a member of your organisation and adhering to your company values and messaging.
|Service Desk Services||White Labelled Phone Calls|
|Network Monitoring||End-User Assistance|
|Service Requests||Fault Reporting|
|Monthly Service Reports|
WHAT YOU CAN EXPECT
- Phone: Dedicated number answered as your organisation by professional service desk operatives, trained in your solution / services support.
- Email: Email support ticketing services, (not white-labelled).
- Support Portal: Online hub to create and track open tickets, (not white-labelled).
- Instant Message: Chat service that can be integrated into your website, app or software, enabling instant message support.
- 1st Level Support: Customer orientated operative, able to support and assist with most common Service Desk requirements.
- 2nd Level Support: Technically advanced operative with a balance of people skills and technical knowledge.
- 3rd Level Support: This can either be outsourced to a solution matter expert within your organisation or a trained subject matter expert within WiFi SPARK, subject to extra charges.
As part of our service the SPARK® Service Desk can be a complete white label service with our operatives trained in your solutions, services, and organisational values.
- Dedicated phone line
- Answered as organisation
- Dedicated product knowledge
- Company values and messaging incorporated
- Call recordings
- Fully GDPR compliant
“Ensign are passionate about developing partnerships with the best breed of industry leaders in order to share expertise and add further values for our clients. Ensign recognised the partnership with WiFi SPARK would be the perfect fit allowing us to create better venues and experiences for our clients and their customer base.”
…”Whilst the relationship between WiFi SPARK and Ensign is a new one, we strongly believe that this relationship will quickly become the core business model moving forward”
INTERESTED IN USING OUR SERVICE DESK?
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