This is SPARK®, THE REVOLUTIONARY WIFI PLATFORM

Offer your visitors excellent WiFi and learn about their behaviour. Use the knowledge and data to your advantage, whilst being given full support.

The SPARK® Solution

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SPARK® Infrastructure

Choose the underlying infrastructure from which your solution will be built. Select your preferred connectivity, the type of installation and gateway to suit your requirements.

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SPARK® Platform

WiFi SPARK’s managed service will guide businesses through creating a custom user experience to optimise optimise their customers’ user journey. You can design your user experience from how your users register and login to how you want to optimise their journey with different levels of content filtering and reporting.

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SPARK® Enhancements

The Engagement Platform, SPARK® Dashboard, SPARK® Analytics and SPARK® Media allow you to enhance your customer’s experience by helping your users make best use of the facilities you offer while providing you richer insights into customer behaviour.

BUILDING YOUR PLATFORM IN THREE STEPS

Connectivity

New Install

Leave everything to WiFi SPARK – We will install a new line for internet connectivity.

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Use your existing internet connection for the SPARK® Service.

WiFi Infrastructure

New Install

Survey, design and installation to suit your WiFi coverage requirements and budget from qualified and accredited WiFi SPARK consultants.

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Use your existing network with the SPARK® Platform to provide an enhanced service, with little or no infrastructure cost.

Gateway Type

SPARK® BRIDGE

No installation required. Connect directly to SPARK® Cloud from your Access Points. Best suited for smaller venues.

SPARK® UNIFIED SERVICE GATEWAY

A server or Virtual Machine (VM) with advanced routing capabilities. Centralised for venues with multiple sites or integrated for a single site.

The Customer Facing Solution

User Experience

With a managed service, you can customise your solution to ensure you’re getting the most out of your WiFi.

Customisable elements include

  • User experience (UX) design
  • Registration/authentication methods
  • User Journey
  • Content filtering
  • Analytics tools

The managed service gives you a branded UX design and SPARK® Standard analytics. Also included as default is content filtering, which is Friendly WiFi Scheme accredited. Integration to your CRM, apps and other tools are available too, which all have exceptional 24/7 support, 365 days a year.

Your WiFi. Your way.

The Enhancements

Engagement Platform

The Engagement Platform is the next step up from the User Experience Portal. It offers a wealth of applications for the user to disengage with their potentially traumatic situation and focus their attention elsewhere.

Typical applications available through the Engagement Platform include:

  • Stream radio
  • Integrate map or wayfinding
  • Present charity ‘click to donate’
  • Offer games before sign-in
  • Facilitate meal ordering
  • Watch welcome videos
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SPARK® DASHBOARD

SPARK® Dashboard allows access for account management and User Experience Portal content customisation. From the Dashboard you can also access SPARK® Analytics.

  • Manage subscribers, vouchers & MAC provisioning
  • View usage and revenue reports and analytics
  • Manage Landing Page Redirects
  • Manage content on User Experience Portals and Landing Pages

Although the SPARK® Dashboard is very simple to use, WiFi SPARK offers training over WebEx and user guides for reference.

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SPARK® STANDARD ANALYTICS

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SPARK® Standard Analytics is included as part of the managed service and offers the most comprehensive insight into how your guest users behave. Standard offerings include GDPR compliant insight into:

  • Portal Views
  • Registration and Validations
  • Devices
  • Sessions and Minutes Data
  • Geographic Location Information

You can also upgrade to gain more insight by choosing the SPARK® Advanced Analytics tool and custom additional extras.

SPARK® MEDIA

The future of entertainment; providing entertainment and engagement services directly to the user's device of choice. Using terrestrial or satellite feeds, WiFi SPARK can provide TV & Radio content to a user’s own device. All on the local network, saving valuable internet bandwidth requirements.

Media Lite

Freeview TV & Radio

Media Standard

Freeview TV & Radio Video on Demand

MEDIA MEDIC

Freeview TV & Radio, Video on Demand, Surveys & Feedback, Meal Ordering, Educational Content, Clinical Access