THE SPARK® SOLUTION
Choose the underlying infrastructure from which your solution will be built. Select your preferred connectivity, the type of installation and gateway to suit your requirements.
WiFi SPARK’s managed service will guide businesses through creating a custom user experience to optimise their customers’ user journey. You can design your user experience from how your users register and login to how you want to optimise their journey with different levels of content filtering and reporting.
The Engagement Platform, SPARK® Dashboard, SPARK® Analytics and SPARK® Media allow you to enhance your customer’s experience by helping your users make best use of the facilities you offer while providing you richer insights into customer behaviour.
BUILDING YOUR PLATFORM IN THREE STEPS
Leave everything to WiFi SPARK – We will install a new line for internet connectivity.
Use your existing internet connection for the SPARK® Service.
Survey, design and installation to suit your WiFi coverage requirements and budget from qualified and accredited WiFi SPARK consultants.
Use your existing network with the SPARK® Platform to provide an enhanced service, with little or no infrastructure cost.
No installation required. Connect directly to SPARK® Cloud from your Access Points. Best suited for smaller venues.
SPARK® UNIFIED SERVICE GATEWAY
A server or Virtual Machine (VM) with advanced routing capabilities. Centralised for venues with multiple sites or integrated for a single site.
THE CUSTOMER FACING SOLUTION
With a managed service, you can customise your solution to ensure you’re getting the most out of your WiFi.
- Bespoke User experience (UX) design
- Registration/authentication methods
- User Journey
- Content filtering
- Record visitors to meet with COVID Track & Trace regulations
The managed service gives you a branded UX design and SPARK® Standard analytics. Also included as default is content filtering, which is Friendly WiFi Scheme accredited. Integration to your CRM, apps and other tools are available too, which all have exceptional 24/7 support, 365 days a year.
Record visitors to your venue to meet with COVID Track & Trace regulations
Your WiFi. Your way.
The future of patient entertainment; providing entertainment and engagement services directly to the patient’s device of choice. Using terrestrial or satellite feeds, WiFi SPARK can provide TV & Radio content to a user’s own device. All on the local network, saving valuable internet bandwidth requirements.
SPARK® Media: Unite
Tablet Video Calling and Entertainment
A way to enable people to see and speak to each other over the internet using apps like Skype, Messenger, or Hangouts. The service allows access to any wall-gardened web links, as well as streaming media sites such as iPlayer, Netflix, PRIME etc. and access to digital magazines and newspapers.
SPARK® Media: Print
News & magazines
Free to access, users can view newspapers and magazines from a range of 9,562 worldwide titles. This minimises the risk of infection and allows users to pass time while they wait.
SPARK® Media: Entertain
Free TV, Radio, News & Magazines
This ultimate media package provides access to TV channels, newspapers and magazines, video on demand movies, TV box sets and E-books. We provide a huge library of content, stored direct on-site, saving valuable internet bandwidth required for internet movies streaming.
SPARK® Media: Engage
SPARK® Media: Engage allows you to enhance the patient experience, to improve bedside care. Surveys, meal ordering, digital links, advertisements, communication and educative content is available to all.
SPARK® MEDIA: MEDIC
Patient engagement suite & clinical access
SPARK® Media: Clinical can integrate with your clinical solutions using PAS integration and/or HL7 integration, enabling clinicians to show the patient key information about their health journey. Staff can also use it to access the patient’s records and clinical systems.
SPARK® Dashboard allows access for account management and User Experience Portal content customisation. From the Dashboard you can also access SPARK® Analytics.
- Manage subscribers, vouchers & MAC provisioning
- View usage and revenue reports and analytics
- Manage Landing Page Redirects
- Manage content on User Experience Portals and Landing Pages
Although the SPARK® Dashboard is very simple to use, WiFi SPARK offers training over WebEx and user guides for reference.
SPARK® STANDARD ANALYTICS
SPARK® Standard Analytics is included as part of the managed service and offers the most comprehensive insight into how your guest users behave. Standard offerings include GDPR compliant insight into:
- Portal Views
- Registration and Validations
- Sessions and Minutes Data
- Geographic Location Information
You can also upgrade to gain more insight by choosing the SPARK® Advanced Analytics tool and custom additional extras.